Super admin (or an equivalent platform role) can work across tenants: support, health checks, analytics, audit review, and carefully scoped remediation. Concrete endpoints live under src/apis/ (for example admin overview, audit, system health); the API reference tab lists them with the same contracts as production.

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Operating principles

  1. Least privilege — Use organization admin for tenant-local work whenever possible; reserve cross-org tools for audited, justified cases.
  2. Traceability — Prefer actions that write audit or support logs when they touch customer data.
  3. Controlled change — Pair destructive or far-reaching steps with Operations runbooks and team process.